Open Positions:
Museum Educator, Volunteer and Group Visit Coordinator
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SUMMARY OF JOB SCOPE & RESPONSIBILITIES
The Museum Educator, Volunteers & Group Visit Coordinator supports the Wenham Museum’s mission by coordinating volunteers, group visits, outreach partnerships, and educational programming. This position plays a vital role in ensuring high-quality, multi-generational learning experiences through hands-on engagement, community connection, and excellent visitor service.
Position Type: Part-time, 24 hours/week
Compensation:$21.50 – $30/hr., commensurate with experience
ESSENTIAL JOB FUNCTIONS
1. Volunteer and Intern Program Coordination (25%)
· Administer the museum’s volunteer and intern program, including recruitment, onboarding, training, scheduling, retention, and ongoing communications.
· Maintain volunteer documentation, hours logs, and compliance with internal procedures.
· Work collaboratively with staff to match volunteer skills to departmental needs.
· Build and nurture partnerships with community organizations to support recruitment.
2. Group Visit Scheduling and Support (25%)
· Serve as the main contact for scheduling and coordinating group visits (schools, camps, homeschool groups, senior groups, and community organizations).
· Prepare run-of-show plans, staffing assignments, materials, and space needs for each visit.
· Greet groups upon arrival and ensure a smooth, engaging, and age-appropriate experience.
3. Educational Programs & Outreach (25%)
· Assist in the development and delivery of on-site, off-site, and virtual programs, including workshops, gallery engagements, demonstrations, and special events.
· Support daily museum education activities, including drop-in learning and hands-on materials
· Collaborate with community partners (libraries, schools, senior living communities, nonprofits) to expand access and strengthen educational partnerships.
4. Program Operations & Administration (25%)
· Coordinate logistics, materials, supplies, and set-ups for educational programs.
· Assist in maintaining learning spaces and educational resources.
· Track and maintain records related to volunteers, group visits, and program attendance, and metrics.
· Provide excellent customer service to volunteers, educators, caregivers, and community partners.
· Stay informed on best practices in museum education, DEAI, and audience engagement.
· Contribute to special events, festivals, and museum-wide initiatives as part of a small collaborative staff team.
· Perform other duties as assigned.
JOB QUALIFICATIONS
Required Education or Work Experience
· Bachelor’s degree or equivalent combination of education and experience.
· At least one year of experience in education, museums, youth development, nonprofit programming, visitor services, or related fields.
· Strong interpersonal, oral, and written communication skills.
· Experience working with children, families, and multi-generational audiences.
· Demonstrated ability to provide excellent customer service.
· Ability to lift up to 40 lbs., move program materials, and work in a fast-paced environment.
Preferred Qualifications
· Experience in museums, cultural institutions, or informal learning environments.
· Experience coordinating or supervising volunteers or interns.
· Ability to work collaboratively across departments in a small-staff environment.
· Strong organizational skills, initiative, and problem-solving abilities.
· Comfort with public speaking, facilitating groups, and leading hands-on educational activities.
· Multilingual skills a plus but not required.
WORKING CONDITIONS
· Must be available to work some weekends, holidays, and evenings as required by programming and events.
· This role involves a combination of administrative work, direct visitor interaction, and physical activity
COMPENSATION
Hourly rate commensurate with experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position requires the ability to do one or more of the following throughout the day: stand, walk, sit, bend, and reach above and below shoulder level. Involves frequent repetitive motion (typing, filing, etc.). The noise level in the work environment is highly variable, from quiet to loud.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
HOW TO APPLY:
Please submit a cover letter and resume to info@wenhammuseum.org.
VISITOR SERVICES ASSOCIATE
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SUMMARY OF JOB SCOPE & RESPONSIBILITIES
Visitor Services Associates (VSAs) are the primary point of contact for museum visitors and play a critical role in creating a welcoming, safe, and positive visitor experience. VSAs provide excellent customer service, maintain the cleanliness and readiness of all public museum spaces, and ensure visitor safety in accordance with museum policies and training. This is a front-line, guest-facing position that requires comfort with customer interaction, routine cleaning duties, cash handling, and active monitoring of galleries. VSAs also support museum programs, birthday parties, private facility rentals, and group visits as needed.
Position Type: Part-time
Compensation: $15/hour
ESSENTIAL JOB FUNCTIONS
1. Front Desk, Gallery Coverage & Visitor Services (50%)
· Serve as the primary point of contact for visitors, providing friendly, professional, and attentive customer service
· Greet visitors, explain museum rules and expectations, and answer questions about exhibits, programs, and events
· Operate the admissions desk, including ticketing, membership sales, and retail transactions
· Accurately record attendance data and other visitor information as assigned
· Operate cash register and process payments in accordance with cash-handling procedures
· Complete end-of-shift till counts and closing paperwork as assigned
· Answer phone calls directed to the front desk and route inquiries appropriately
· Maintain an orderly, professional workstation and contribute to shared staff workspaces
· Actively monitor exhibit galleries to ensure visitor safety and appropriate use of exhibits
· Perform routine cleaning of public areas, including:
– Wiping down front desk counters, windows, and high-touch surfaces
– Maintaining cleanliness of the lobby, snack area, gift shop, coat closet, and restrooms
– Conduct cleaning and reset of public spaces (opening, closing, and throughout the workday)
– Maintain working knowledge of museum programs, events, and policies
· Follow Visitor Services protocols and serve as a positive role model for volunteers and interns
· Assist with museum programs and events (e.g., festivals, vacation weeks, special events), including setup, execution, and breakdown
2. Group Visits (20%)
· Welcome and orient tour groups upon arrival
· Explain museum layout, rules, and expectations clearly to group leaders and participants
· Coordinate with group leaders to confirm attendance numbers and process payments
· Support group experience by monitoring galleries, assisting visitors, and addressing needs during the visit
· Assist with setup and breakdown related to group visits as needed
3. Birthday Parties & Private Facility Rentals (20%)
· Prepare party or rental spaces, including room setup and materials
· Lead or assist with structured program activities as assigned
· Provide direct support to party hosts and guests to ensure a positive experience
· Assist with event flow, cleanup, and room reset following the event
4. Additional Duties & Operational Support (10%)
· Assist with data entry, mailings, and administrative tasks as assigned
· Support visitor amenity programs and related materials
· Assist with museum events both on-site and off-site, as needed
· Obtain First Aid/CPR certification and provide basic first aid assistance in accordance with training and museum protocols
· Perform other duties as assigned by supervisors
JOB QUALIFICATIONS
Necessary Qualifications/Requirements
· Must be 18 years of age or older
· Must be available to work weekend, holiday, and evening shifts.
· Ability to interact professionally and respectfully with visitors of all ages, backgrounds, and abilities
· Ability to work effectively as part of a team and follow supervisory direction
· Basic computer proficiency, including comfort with point-of-sale systems and data entry
· Basic arithmetic skills required for cash handling
Preferred Knowledge and Skills
· High school diploma or equivalent
· Previous experience working in museums or other cultural organizations
· Previous experience working with children and families
· Prior customer service or cash-handling experience
Wenham Museum is an equal opportunity employer and encourages candidates of all backgrounds to apply.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
This position requires the ability to perform the following activities throughout the workday:
· Stand and walk for extended periods of time
· Sit, bend, kneel, and reach above and below shoulder level
· Perform repetitive motions, including typing, filing, and point-of-sale tasks
· Lift, carry, and move materials weighing up to 40 pounds, with or without reasonable accommodation
The work environment is active and visitor-facing. Noise levels may vary and can be unpredictable, ranging from moderate to loud, particularly during programs, events, and peak visitation periods.
DISCLAIMER
The statements above are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties and responsibilities may change at any time with or without notice.
HOW TO APPLY:
Please submit a cover letter and resume to info@wenhammuseum.org. Applications will be reviewed on a rolling basis.
If you would like us to keep your resume on file for additional future opportunities, please submit it to us by e-mail by clicking here.
Last updated January 28, 2026